This page explains when credits are refunded automatically, and your options for purchases and subscriptions. It's part of our Terms of Service — read that page for the full terms governing your use of RemoveGifBG.

Automatic refunds for processing failures

If a file fails to process, any credit already spent on it is automatically refunded to your account balance — no request needed. This covers two cases:

• The file was unreadable or invalid at submission (before any processing was attempted) — no credit is spent in the first place.

• The file passed an initial preview successfully, credits were spent, and the full-quality processing pass then failed for a technical reason — the spent credit is refunded back to your balance automatically.

What isn't covered by an automatic refund

Processing that completes successfully but produces a result you're not happy with (for example, background removal quality on a particularly difficult file) is not eligible for an automatic refund — the service did what it was designed to do. If you believe a specific job produced a clearly broken result (not just a quality judgment call), contact us at support@removegifbg.com with the job details and we'll take a look.

Credit packs

Purchased credit packs don't expire and can be spent on any future file. Because credits are usable indefinitely and consumed only as you process files, pack purchases are generally non-refundable once made, except as required by applicable law or where a payment was made in error (contact us and we'll review it).

Subscriptions

Subscription plans renew automatically until you cancel. You can cancel anytime from your account dashboard's billing portal — cancelling stops future renewals but doesn't retroactively refund the current billing period, and any plan credits already granted for the current cycle remain usable until the cycle ends.

Disputes and chargebacks

If you believe you were charged in error, please contact us first at support@removegifbg.com so we can look into it directly — this is faster than a card chargeback and doesn't risk your account being suspended while a dispute is investigated.

Contact

Questions about this policy or a specific charge: support@removegifbg.com.